MYMHA Tenant Portal

Domestic Abuse Support

Manningham Housing Association would like to give you all the support you might need. You can find below support and advice channels, and you can contact Prafula on 07967128055 – Monday to Friday office timing.

Where to get help

If you believe you are being abused or worried you may commit domestic abuse, read the Domestic abuse: get help during the coronavirus (COVID-19) outbreak detailed guidance on how to get help which includes contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can (If you are in danger, you will be asked to dial “55). Click here for the guidelines.

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The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Telephone:
0808 2000 247

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Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website.

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The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone:
0808 801 0327

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Galop runs the National LGBT+ Domestic Abuse helpline.

Telephone:
0800 999 5428

Email:
help@galop.org.uk

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Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

01535 210 999

9 am –5 pm

080 8 2800 999

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Imkaan is a women’s organisation addressing violence against black and minority women and girls.

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Stay Safe East provides advocacy and support services to disabled victims and survivors of abuse.

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SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Text or WhatsApp/FaceTime:
07970 350366

da@signhealth.org.uk

Call:
020 3947 2601

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If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.

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SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

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If you are concerned that you or someone you know may be an abuser, there is support available. Respect is an anonymous and confidential helpline for men and women who are harming their partners and families. The helpline also takes calls from (ex)partners, friends and relatives who are concerned about perpetrators.

Telephone:
0808 802 4040

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The NSPCC helpline is available for advice and support for anyone with concerns about a child.

Telephone:
0808 800 5000

Email:
help@nspcc.org.uk

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Childline provides help and support to children and young people.

Telephone:
0800 1111

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Barnardo’s provide support to families affected by domestic abuse.

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Family Lives provide support through online forums.

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Rights of Women provide guidance about child contact arrangements relating to COVID-19.

Read more about it here domestic abuse leaflet

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If you are concerned about domestic abuse, we know it can be hard to find support. That’s why Bright Sky was developed.

Bright Sky is a safe, easy to use app and website that provides practical support and information on how to respond to domestic abuse. It is for anyone experiencing domestic abuse, or who is worried about someone else.

Bright Sky helps you to spot the signs of abuse, know how to respond, and help someone find a safe route to support you.

Download Bright Sky today because you never know when you might need it to save someone’s life.

Bright Sky is here for anyone in an abusive relationship, or if you’re worried about someone else. Our directory of services will help you to find local and national support services and you can also find out how to spot the signs of domestic abuse.

Bright Sky is also available as an app via the App Store or Google Play. Only download the app if it is safe for you to do so and if you’re sure that your phone isn’t being monitored.

Rehab 4 Addiction was founded to assist those affected by substance misuse and their loved ones. This includes alcohol rehab, drug rehab, detox services, intervention, aftercare and outpatient counselling

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For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

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Celebrating Success: Manningham Housing Association’s Outstanding TSM Results

At Manningham Housing Association (MHA), our commitment to providing exceptional housing services is unwavering. We are thrilled to share the results of our Tenant Satisfaction Measures (TSM) for the period from April 2023 to March 2024. These results, mandated by the Regulator of Housing Consumer Regulation, reflect the hard work and dedication of our team to meet and exceed the expectations of our residents.

What Are Tenant Satisfaction Measures (TSM)?

TSMs are standardised metrics used to assess the performance of social housing providers across various key areas, such as repairs, communication, and handling of complaints. These measures ensure transparency, accountability, and continuous improvement in the services we provide to our tenants.

Key Highlights from Our TSM Results

Repairs and Maintenance

  • Satisfaction with Repair Time: 78.2% of our respondents are satisfied with the time taken to complete repairs, compared to the Housemark median of 70%. This significant achievement underscores our efficient and timely response to maintenance issues.

Communication and Fairness

  • Landlord Fairness and Respect: An impressive 93% of our tenants feel treated fairly and with respect, far surpassing the Housemark median of 78.2%. This reflects our commitment to building trust and maintaining respectful relationships with our tenants.

Complaint Handling

  • Satisfaction with Complaint Handling: While the Housemark median for satisfaction with complaint handling is 34%, MHA achieved 41.3%. We are dedicated to improving this further by enhancing our complaint resolution processes.

Home Condition and Safety

  • Home Condition Satisfaction: 87.1% of tenants are satisfied with the condition of their homes, compared to the Housemark median of 72.2%. Our focus on maintaining high standards in home repairs and maintenance is clearly paying off.
  • Safety in Home: With 92.5% of respondents satisfied with the safety of their homes, MHA is well ahead of the 78.7% Housemark median.

Communal Areas

  • Cleanliness and Maintenance: 75% satisfaction with the cleanliness of communal areas, above the Housemark median of 66%, highlights our efforts to keep shared spaces clean and pleasant for all residents.

Our Path to Continuous Improvement

Despite these successes, we are committed to further enhancing our services. Based on the TSM results, we have identified several areas for improvement:

  1. Enhance Complaints Handling: We aim to provide further training for our staff on effective communication and resolution strategies to handle complaints more efficiently.
  2. Maintain High Standards in Repairs and Maintenance: Ensuring consistent quality in repairs and home maintenance remains a top priority.
  3. Increase Engagement and Listening: Strengthening tenant engagement initiatives will help us better understand and address residents’ concerns.
  4. Focus on Communal Areas: Regular inspections and prompt action will be undertaken to improve the maintenance and cleanliness of communal areas.
  5. Anti-Social Behaviour Management: We will enhance our approach to dealing with anti-social behaviour to build safer communities.

 

Click here for our full results

 

 

 

Join Us in Shaping the Future

We believe in the power of collaboration and invite our tenants to join us in shaping the future of our community. Your feedback is invaluable, and we encourage you to participate in our various initiatives and share your thoughts on how we can continue to improve.