Manningham Housing Association (MHA) has published its 2024/25 Tenant Satisfaction Measures (TSMs), showing performance above the sector median across nearly all perception measures and 100% compliance on core building safety checks.
Over the past year, Manningham Housing Association has been buzzing with tenant energy. From quicker fixes and clearer updates to warmer homes and friendlier estates, the message from our communities is simple: things are moving in the right direction — and people are feeling it. These latest Tenant Satisfaction Measures reflect thousands of everyday moments where service landed well, repairs were sorted, and voices were heard.
“Achieving strong TSM results is about more than meeting targets—it’s about creating trust through consistent excellent service, quality homes, and meaningful tenant engagement,” said Lee Bloomfield, Chief Executive. “That trust is earned — by listening, acting, and keeping our promises.”
Behind the numbers sits a year of practical graft: better communication around repairs, more visible staff on our estates, and a renewed focus on doing the basics brilliantly. Tenants told us they’re getting clearer updates, being treated with respect, and seeing improvements where they live. We’re proud of that — because it comes directly from our residents’ feedback and our teams’ determination to turn that feedback into action.
These results are also a celebration of partnership. Tenants have co-shaped local priorities, helped test new approaches, and kept us honest about where we need to do more — especially on making every repair experience smooth and simple. When we say, “you said, we did,” we mean it: from small tweaks that save time to larger changes that make services fairer and faster.
Most importantly, this is progress we’re building on. We’ll keep investing in quality homes, strengthening our customer care, and closing the loop on every bit of feedback. Because great housing isn’t just bricks and mortar — it’s the confidence that when you need us, we’re there, doing things right, first time.
Highlights include:
-
Overall satisfaction: 82.3% (vs 74.0% Housemark median). Manningham Housing Association
-
Repairs – time to complete most recent repair: 82.1% (up from 78.2% in 2023/24; sector median 72.4%). Manningham Housing Association
-
Keeping residents informed: 90.4% (vs 74.2% median). Manningham Housing Association
-
Treating residents fairly and with respect: 87.9% (vs 78.8% median). Manningham Housing Association
-
Communal areas clean and well maintained: 81.4% (up from 75.0%; vs 70.1% median). Manningham Housing Association
-
Safety & compliance: 100% completion of required gas, fire, asbestos, legionella and passenger-lift safety checks.
About TSMs: The Regulator of Social Housing requires all landlords to publish standardised Tenant Satisfaction Measures annually to support transparency and scrutiny. They comprise 12 tenant-perception measures and 10 management information metrics.
-
Survey method: Independent research company Callerz conducted telephone surveys across June, September and December 2024, achieving 310 responses (±5% margin of error at 95% confidence), broadly representative of the tenant population. No incentives were used; shared-ownership residents were excluded. Question wording followed the official TSM set. Manningham Housing Association+1
-
Comparators: Housemark medians used are for similar-sized organisations in 2024/25, as shown in MHA’s published table. Year-on-year comparisons reference MHA’s 2023/24 baseline.
all information here: Tenant Satisfaction Measures | Manningham Housing Association | Bradford