Manningham Housing Association (MHA) has once again been recognised for its outstanding service, achieving the prestigious Customer Service Excellence (CSE) standard for another year, with the addition of four new Compliance Plus recognitions.
The Customer Service Excellence standard acknowledges organisations that go above and beyond in their commitment to putting customers at the heart of everything they do. Manningham Housing Association’s latest assessment highlighted the organisation’s focus on continuous improvement, innovative customer engagement, and its people-first approach.
The four new Compliance Plus recognitions received include:
- Empowering Employees: We empower and encourage all employees to actively promote and participate in the customer-focused culture of our organisation.
- Valuing Staff Contributions: We value the contribution our staff make to delivering customer-focused services, and our leaders, managers, and staff consistently demonstrate these behaviours.
- Tailored Customer Information: We provide our customers with the information they need in ways that meet their preferences, using a variety of appropriate channels.
- Accessible Services: We make our services easily accessible to all customers through the provision of a range of alternative channels.
MHA’s Commitment to Excellence
The award follows a rigorous assessment by the Centre for Assessment, which recognised Manningham Housing Association’s ongoing commitment to delivering exceptional customer service. In her report, the assessor praised MHA for empowering its employees to foster a customer-first culture and for providing accessible services through a range of communication channels, ensuring that no one is left behind.
Nadim Khaliq, Head of Housing Services at Manningham Housing Association, said:
“We are incredibly proud to receive this recognition. Achieving the Customer Service Excellence standard with four additional Compliance Plus awards demonstrates our team’s hard work and dedication to our customers. It also reflects our ongoing mission to deliver high-quality services that meet the needs of the diverse communities we serve.”
Manningham Housing Association continues to be recognised as a leader in the housing sector for its commitment to innovation, diversity, and excellence in customer service. This award comes as the latest in a series of recognitions that highlight the organisation’s ongoing success in putting its customers at the heart of its operations.