In February, we put ourselves forward for two prestigious awards to recognise some of the good work we’re doing. These are the Customer Service Excellence (CSE) and the Diversity and Inclusion awards.
The CSE award is a nationally recognised quality mark which is aimed at all organisations but it is particularly popular with housing associations and it is designed to help organisations put the customer at the forefront of their business.
The Good news is, we’ve achieved both!
For the CSE award, we actually achieved “compliance plus” in four categories which we were told is not easily done at the first assessment. The assessor said, “Manningham is the first housing association ever to achieve the British Standard for Diversity & Inclusion. With over 30 years spent championing the rights of the BAME community
in Bradford, this is truly a well-deserved accolade.”
In June, we also won the Best Digital Transformation award at the 2019 Northern Housing Awards with Gas Tag, for our new digital platform that makes gas safety checks more efficient and effective. Lee Bloomfield, Chief Executive of Manningham Housing Association said, “I’m delighted for our whole organisation. This award is a testament to the hard work we’ve put into improving our processes over the past couple of years.”