MYMHA Customer Portal

Domestic Abuse Support

Manningham Housing Association would like to give you all the support you might need. You can find below support and advice channels, and you can contact Prafula on 07967128055 – Monday to Friday office timing.

Where to get help

If you believe you are being abused or worried you may commit domestic abuse, read the Domestic abuse: get help during the coronavirus (COVID-19) outbreak detailed guidance on how to get help which includes contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can (If you are in danger, you will be asked to dial “55). Click here for the guidelines.

Link

The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Telephone:
0808 2000 247

Link

Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website.

Link

The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone:
0808 801 0327

Link

Galop runs the National LGBT+ Domestic Abuse helpline.

Telephone:
0800 999 5428

Email:
help@galop.org.uk

Link

Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

01535 210 999

9 am –5 pm

080 8 2800 999

Link

Imkaan is a women’s organisation addressing violence against black and minority women and girls.

Link

Stay Safe East provides advocacy and support services to disabled victims and survivors of abuse.

Link

SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Text or WhatsApp/FaceTime:
07970 350366

da@signhealth.org.uk

Call:
020 3947 2601

Link

If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.

Link
Link

SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

Link

If you are concerned that you or someone you know may be an abuser, there is support available. Respect is an anonymous and confidential helpline for men and women who are harming their partners and families. The helpline also takes calls from (ex)partners, friends and relatives who are concerned about perpetrators.

Telephone:
0808 802 4040

Link

The NSPCC helpline is available for advice and support for anyone with concerns about a child.

Telephone:
0808 800 5000

Email:
help@nspcc.org.uk

Link

Childline provides help and support to children and young people.

Telephone:
0800 1111

Link

Barnardo’s provide support to families affected by domestic abuse.

Link

Family Lives provide support through online forums.

Link

Rights of Women provide guidance about child contact arrangements relating to COVID-19.

Read more about it here domestic abuse leaflet

Link

If you are concerned about domestic abuse, we know it can be hard to find support. That’s why Bright Sky was developed.

Bright Sky is a safe, easy to use app and website that provides practical support and information on how to respond to domestic abuse. It is for anyone experiencing domestic abuse, or who is worried about someone else.

Bright Sky helps you to spot the signs of abuse, know how to respond, and help someone find a safe route to support you.

Download Bright Sky today because you never know when you might need it to save someone’s life.

Bright Sky is here for anyone in an abusive relationship, or if you’re worried about someone else. Our directory of services will help you to find local and national support services and you can also find out how to spot the signs of domestic abuse.

Bright Sky is also available as an app via the App Store or Google Play. Only download the app if it is safe for you to do so and if you’re sure that your phone isn’t being monitored.

Rehab 4 Addiction was founded to assist those affected by substance misuse and their loved ones. This includes alcohol rehab, drug rehab, detox services, intervention, aftercare and outpatient counselling

Link

For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

Link

Money & Benefits

There are many different benefits available to tenants, however, we do understand it can become confusing, knowing what you are eligible to apply for and what you don’t qualify for.

Money & benefits advice

If you’re struggling financially, you are not alone. If you need help with paying the rent, utilities or the cost of living, talk to us!

Our MHA Welfare Benefit Support Officer Faisal Khan can offer you confidential support, information, advice and guidance to help you manage your money better.

Support is available in person, over the telephone and via outreach work.

Keep an eye out on MHA website and social media platforms for regular updates.

We are here to help you.

Contact Faisal Khan at MHA on 01274 771144.

Winter Fuel Payment & Pension Credit

The Winter Fuel Payment is a government initiative providing up to £300 to help pensioners cover heating costs during the winter months. However, from this winter (2024/2025), new eligibility rules will apply.

More information

Benefits Calculator

Check your benefit entitlements and how to claim.

https://benefits-calculator.turn2us.org.uk/

Benefits

Information, advice and support on a range of benefits, consumer issues and debt advice.

Benefits – Citizens Advice

Universal Credit

Understanding Universal Credit – Home

Universal Credit (UC) replaces these six benefits:

  1. Housing Benefit
  2. JSA (Income Based)
  3. Income Support
  4. ESA (Income Based)
  5. Working Tax Credit
  6. Child Tax Credit

Eligibility:

  • Under pension age
  • Out of work or low-income
  • Savings less than£16k

Housing Benefit

Housing Benefit is the rent support for people on low income. Now only available to pensioners and people living in supported housing.

Housing Benefit and Council Tax Reduction | Bradford Council

Discretionary Housing Payments

Discretionary Housing Payments are intended to give short-term help with rent for those who are experiencing severe financial hardship.

You must be in receipt of either Housing Benefit or the Housing Element of Universal Credit and able to provide evidence of severe financial hardship.

Discretionary Housing Payments | Bradford Council

Council Tax Reduction

A discount in the council tax bill for people on low income.

Information about Council Tax discounts, reductions and exemptions | Bradford Council

Single Person Discount (Council Tax)

25% council tax discount on your main home if you are the only adult living in your property.

Single Person Discount for the Bradford district | Bradford Council

Yorkshire Water

Yorkshire Water offers support to reduce bills for people on low income, disabilities, vulnerable or customers with water bill debt.

Yorkshire Water – Help paying your bill

Pensioner Advice & Support

A range of benefit information and advice for pensioners.

Benefits and entitlements for pensioners and the elderly | Age UK

Budget Planner

Your first step to taking back control of your money and assess your financial health.

Your household budget | National Debtline

Debt Advice

For a full range of debt solutions contact the services above for free and impartial debt management support.

Use our debt advice locator | MoneyHelper

StepChange Debt Charity. Free Expert Debt Help & Advice

Check your options for getting out of debt – Citizens Advice

Useful contacts

Welcome to GOV.UK (www.gov.uk)

Free and impartial help with money, backed by the government | MoneyHelper

Cost of Living Bradford – Helping Bradford District residents get through the Cost of Living Crisis.

Information & Advice | Bradford Families and Young Persons

Find Food in Bradford – Find your local foodbank or low-cost market in Bradford District (bradfordfoodbanks.org.uk)

Assisted Purchase Scheme | Bradford Council

Money Saving Expert: Energy Help, Credit Cards, Flight Delays, Shopping and more

Contact us | Mind in Bradford

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