MYMHA Customer Portal

Domestic Abuse Support

Manningham Housing Association would like to give you all the support you might need. You can find below support and advice channels, and you can contact Prafula on 07967128055 – Monday to Friday office timing.

Where to get help

If you believe you are being abused or worried you may commit domestic abuse, read the Domestic abuse: get help during the coronavirus (COVID-19) outbreak detailed guidance on how to get help which includes contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can (If you are in danger, you will be asked to dial “55). Click here for the guidelines.

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The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Telephone:
0808 2000 247

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Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website.

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The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone:
0808 801 0327

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Galop runs the National LGBT+ Domestic Abuse helpline.

Telephone:
0800 999 5428

Email:
help@galop.org.uk

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Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

01535 210 999

9 am –5 pm

080 8 2800 999

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Imkaan is a women’s organisation addressing violence against black and minority women and girls.

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Stay Safe East provides advocacy and support services to disabled victims and survivors of abuse.

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SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Text or WhatsApp/FaceTime:
07970 350366

da@signhealth.org.uk

Call:
020 3947 2601

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If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.

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SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

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If you are concerned that you or someone you know may be an abuser, there is support available. Respect is an anonymous and confidential helpline for men and women who are harming their partners and families. The helpline also takes calls from (ex)partners, friends and relatives who are concerned about perpetrators.

Telephone:
0808 802 4040

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The NSPCC helpline is available for advice and support for anyone with concerns about a child.

Telephone:
0808 800 5000

Email:
help@nspcc.org.uk

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Childline provides help and support to children and young people.

Telephone:
0800 1111

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Barnardo’s provide support to families affected by domestic abuse.

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Family Lives provide support through online forums.

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Rights of Women provide guidance about child contact arrangements relating to COVID-19.

Read more about it here domestic abuse leaflet

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If you are concerned about domestic abuse, we know it can be hard to find support. That’s why Bright Sky was developed.

Bright Sky is a safe, easy to use app and website that provides practical support and information on how to respond to domestic abuse. It is for anyone experiencing domestic abuse, or who is worried about someone else.

Bright Sky helps you to spot the signs of abuse, know how to respond, and help someone find a safe route to support you.

Download Bright Sky today because you never know when you might need it to save someone’s life.

Bright Sky is here for anyone in an abusive relationship, or if you’re worried about someone else. Our directory of services will help you to find local and national support services and you can also find out how to spot the signs of domestic abuse.

Bright Sky is also available as an app via the App Store or Google Play. Only download the app if it is safe for you to do so and if you’re sure that your phone isn’t being monitored.

Rehab 4 Addiction was founded to assist those affected by substance misuse and their loved ones. This includes alcohol rehab, drug rehab, detox services, intervention, aftercare and outpatient counselling

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For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

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Customer Panel

Calling all residents to get involved!

We value resident involvement in our service delivery and encourage you to get involved…

Our Customer Panel is made up of our customers and their role is to work with the Association to represent the views of our customers and other residents in their neighbourhoods.

The panel’s main role and responsibilities are:

  • To promote involvement and engagement to the Association’s customers and residents.
  • Plan events and be involved in the running of these as appropriate.
  • Oversee the communication with customers including editorial involvement in the Feedback magazine.
  • Be the link with the Association’s Board through the customer representatives.
  • Approve applications made for the Community Involvement Grant (CIG).
  • Approve a learning and development plan for members.
  • Act as a consultative body for the development of new and existing policies.

Who’s on the panel

Here are the members who are currently on the Panel:

Chair: Cath Bacon
Qualification: Elected Bradford District Cllr for Keighley West.
Occupation: Full-time trade union official and local organiser for Unison.

Other members: Shanaz Gul, Robert Haigh, Arlene Henry, Craig Barron, Salma Khatun, Rosemary Mupunga, Hajra Bahadur, John Caroll

We are regularly recruiting for new members so if you are interested, please get in touch!

Complaints learning forum

Manningham Housing Association’s Complaint Learning Forum runs twice per year and is an independent panel whose main roles are to review and scrutinise complaints recently dealt with in order to improve the Association’s complaint handling process.

The complaints are chosen at random and all correspondence & investigation findings are presented to the Complaints Learning Forum.

Personal details of the complainants such as their name & address are not disclosed.

Members are volunteers from the Customer Panel

How do I join?

If you are passionate about getting involved with the Association and want to work with us to represent the views of our customers and other residents, please contact the Involvement & Engagement Team on 01274 771144

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