MYMHA Customer Portal

Domestic Abuse Support

Manningham Housing Association would like to give you all the support you might need. You can find below support and advice channels, and you can contact Prafula on 07967128055 – Monday to Friday office timing.

Where to get help

If you believe you are being abused or worried you may commit domestic abuse, read the Domestic abuse: get help during the coronavirus (COVID-19) outbreak detailed guidance on how to get help which includes contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can (If you are in danger, you will be asked to dial “55). Click here for the guidelines.

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The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Telephone:
0808 2000 247

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Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website.

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The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone:
0808 801 0327

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Galop runs the National LGBT+ Domestic Abuse helpline.

Telephone:
0800 999 5428

Email:
help@galop.org.uk

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Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

01535 210 999

9 am –5 pm

080 8 2800 999

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Imkaan is a women’s organisation addressing violence against black and minority women and girls.

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Stay Safe East provides advocacy and support services to disabled victims and survivors of abuse.

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SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Text or WhatsApp/FaceTime:
07970 350366

da@signhealth.org.uk

Call:
020 3947 2601

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If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.

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SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

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If you are concerned that you or someone you know may be an abuser, there is support available. Respect is an anonymous and confidential helpline for men and women who are harming their partners and families. The helpline also takes calls from (ex)partners, friends and relatives who are concerned about perpetrators.

Telephone:
0808 802 4040

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The NSPCC helpline is available for advice and support for anyone with concerns about a child.

Telephone:
0808 800 5000

Email:
help@nspcc.org.uk

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Childline provides help and support to children and young people.

Telephone:
0800 1111

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Barnardo’s provide support to families affected by domestic abuse.

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Family Lives provide support through online forums.

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Rights of Women provide guidance about child contact arrangements relating to COVID-19.

Read more about it here domestic abuse leaflet

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If you are concerned about domestic abuse, we know it can be hard to find support. That’s why Bright Sky was developed.

Bright Sky is a safe, easy to use app and website that provides practical support and information on how to respond to domestic abuse. It is for anyone experiencing domestic abuse, or who is worried about someone else.

Bright Sky helps you to spot the signs of abuse, know how to respond, and help someone find a safe route to support you.

Download Bright Sky today because you never know when you might need it to save someone’s life.

Bright Sky is here for anyone in an abusive relationship, or if you’re worried about someone else. Our directory of services will help you to find local and national support services and you can also find out how to spot the signs of domestic abuse.

Bright Sky is also available as an app via the App Store or Google Play. Only download the app if it is safe for you to do so and if you’re sure that your phone isn’t being monitored.

Rehab 4 Addiction was founded to assist those affected by substance misuse and their loved ones. This includes alcohol rehab, drug rehab, detox services, intervention, aftercare and outpatient counselling

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For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

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Asbestos

Asbestos is a term for a group of minerals made of microscopic fibres. Before its dangers were known, asbestos was often used in buildings for insulation, flooring and roofing, and sprayed on ceilings and walls. It is now banned in the UK and has been since 1999.

Under the Control of Asbestos Regulations 2012 we have a duty to annually inspect properties with communal areas to ensure that any asbestos containing materials have not been disturbed and remain safe.

MHA also takes reasonable steps to ensure that materials in domestic dwellings likely to contain asbestos are identified for properties built prior to the year 2000. To do this we carry out an asbestos survey. The findings of the survey are shared with our tenants during the start of a tenancy.

We will also send an annual letter to tenants advising them of where asbestos is located or presumed within their home. If left undisturbed the asbestos poses no risk.

If you receive a letter, there are some frequently asked questions below:

Why have you received this letter?

As a landlord we have a duty of care to let all our tenants know if there are asbestos containing materials located within the property.

Is the asbestos dangerous?

The asbestos is extremely low level and poses no risk at all if left alone. It only becomes dangerous if it is damaged or disturbed. Painting or decorating will not disturb the asbestos.

What do you need to do?

If you are planning on carrying out any works to your home in the areas highlighted on the letter you must let us know immediately. Likewise if you think any of the areas mentioned in the letter become damaged you must also let us know. Other than this you don’t need to do anything.

What is the difference between ‘presumed’ and ‘located’?

If an area was not able to be tested during the survey then we have to presume that the material is asbestos. The chances are that it is not asbestos but we cannot say for sure as no sample was taken.

If asbestos has been located then this has been sampled and does contain asbestos. This is very low level and poses no risk if left alone.

Can you remove this asbestos?

No. A qualified person only can remove the material. The surveys have been carried out by a specialist and they have advised that the asbestos within the property is perfectly safe. We just want you to let us know if you are going to be doing anything which may disturb it.

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