MYMHA Customer Portal

Domestic Abuse Support

Manningham Housing Association would like to give you all the support you might need. You can find below support and advice channels, and you can contact Prafula on 07967128055 – Monday to Friday office timing.

Where to get help

If you believe you are being abused or worried you may commit domestic abuse, read the Domestic abuse: get help during the coronavirus (COVID-19) outbreak detailed guidance on how to get help which includes contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can (If you are in danger, you will be asked to dial “55). Click here for the guidelines.

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The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Telephone:
0808 2000 247

Link

Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website.

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The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone:
0808 801 0327

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Galop runs the National LGBT+ Domestic Abuse helpline.

Telephone:
0800 999 5428

Email:
help@galop.org.uk

Link

Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

01535 210 999

9 am –5 pm

080 8 2800 999

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Imkaan is a women’s organisation addressing violence against black and minority women and girls.

Link

Stay Safe East provides advocacy and support services to disabled victims and survivors of abuse.

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SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Text or WhatsApp/FaceTime:
07970 350366

da@signhealth.org.uk

Call:
020 3947 2601

Link

If you are concerned about how coronavirus may affect your finances and leave you vulnerable to economic abuse, please see the advice provided by HM Treasury on what support is on offer.

The charity Surviving Economic Abuse has also provided additional guidance and support.

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SafeLives is providing guidance and support to professionals and those working in the domestic abuse sector, as well as additional advice for those at risk.

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If you are concerned that you or someone you know may be an abuser, there is support available. Respect is an anonymous and confidential helpline for men and women who are harming their partners and families. The helpline also takes calls from (ex)partners, friends and relatives who are concerned about perpetrators.

Telephone:
0808 802 4040

Link

The NSPCC helpline is available for advice and support for anyone with concerns about a child.

Telephone:
0808 800 5000

Email:
help@nspcc.org.uk

Link

Childline provides help and support to children and young people.

Telephone:
0800 1111

Link

Barnardo’s provide support to families affected by domestic abuse.

Link

Family Lives provide support through online forums.

Link

Rights of Women provide guidance about child contact arrangements relating to COVID-19.

Read more about it here domestic abuse leaflet

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If you are concerned about domestic abuse, we know it can be hard to find support. That’s why Bright Sky was developed.

Bright Sky is a safe, easy to use app and website that provides practical support and information on how to respond to domestic abuse. It is for anyone experiencing domestic abuse, or who is worried about someone else.

Bright Sky helps you to spot the signs of abuse, know how to respond, and help someone find a safe route to support you.

Download Bright Sky today because you never know when you might need it to save someone’s life.

Bright Sky is here for anyone in an abusive relationship, or if you’re worried about someone else. Our directory of services will help you to find local and national support services and you can also find out how to spot the signs of domestic abuse.

Bright Sky is also available as an app via the App Store or Google Play. Only download the app if it is safe for you to do so and if you’re sure that your phone isn’t being monitored.

Rehab 4 Addiction was founded to assist those affected by substance misuse and their loved ones. This includes alcohol rehab, drug rehab, detox services, intervention, aftercare and outpatient counselling

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For more advice and guidance on domestic abuse, please see Domestic abuse: how to get help.

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Top Tips

Gas safe top tips:

  1. Have all your own gas appliances checked every year. MHA undertake this for the items we own within your home, however you are responsible for your own gas appliances. For example, cookers.
  2. Find a Gas Safe registered engineer in your area or call the free helpline on 0800 408 5500 (all MHA engineers are Gas Safe Registered). It is against the law for any engineer to work on a gas appliance when not Gas Safe registered.
  3. Always ask to see an engineer’s Gas Safe ID card and check the back of the card to ensure they are qualified to carry out the specific type of gas work you need. Report someone working without registration or call Gas Safe on the free phone number 0800 408 5500.
  4. Unsafe gas appliances can put you at risk of carbon monoxide poisoning, gas leaks, fires and explosions. Recognise the symptoms of carbon monoxide poisoning – headaches, dizziness, nausea, breathlessness, collapse and loss of consciousness.
  5. Regularly check gas appliances for warning signs that they are not working properly e.g., lazy yellow flames instead of crisp blue ones, black marks or stains on or around the appliance and too much condensation in the room. Remember you are responsible for your cooker.
  6. Only use gas appliances for their intended purpose e.g., don’t use a gas oven to heat a room or use a gas barbeque inside the house.
  7. Always ensure there is enough ventilation for your gas appliances to allow them to burn correctly and make sure you are not blocking any air vents that provide an air supply to the gas appliance. Using oversized pots or foil on a hob can cause incomplete combustion and produce carbon monoxide.
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